Car Park Management for Government Sites

We can help manage your government site parking asset to maximise its revenue potential.

As experts in parking for government car parks, we can make a site specific solution to fit your requirements.

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Make Parking a Welcome Part of Your Community's Journey

Secure Parking’s leading technology and knowledge of global parking and mobility trends enables us to develop solutions that drive revenue and delight your community and visitors to your local area. We provide Councils with the confidence that our end-to-end contract management is transparent and our extensive training programs deliver ‘best-of-breed’ customer service, ensuring a seamless parking experience for your community and visitors.

Partnering with Us

Secure Parking is part of the Park24 Group, one of the largest parking and transportation mobility companies in the world which is listed on the Tokyo Stock Exchange.

This drives our approach to governance, risk mitigation and innovations that will deliver revenue for your car parks. We operate more than 600 parking facilities in all major Australian and New Zealand cities.

Partnering with Secure Parking means you benefit from our global knowledge, proven local expertise and our collaborative approach.
We are dedicated to providing a transparent approach to our services, staffing and costs. This ensures both parties benefit from implementing continuous improvement and a rapidly adaptable service delivery model.

“Our vision is to be the leader in the markets we operate – as judged by the customers we serve and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.”

Delivering Excellence

Secure Parking provides a range of consultancy services that deliver the best outcomes for our Council partners.

This ensures a proactive partnership with the shared desire for continuous improvement. We achieve solution excellence through extensive design thinking, tailored around your community at the heart of the process.

A Unique Approach

We understand that every industry has needs that are unique to them. That’s why we work with you to provide a solution that is the right fit for your specific requirements. We recognise that a Council’s objective is to serve its local community by caring for, and delivering services to its people in a financially, socially and environmentally responsible manner. We’ll work with you to deliver products and services for your community that address its needs and leave a lasting impression.

We can provide you with a range of solutions from car park management, access control, traffic movement, parking monitoring and online bookings that can enhance your visitor’s experience. Through our diverserange of partners and experience in operating Council car parks, we can recommend proven solutions that will ensure the maximization of your returns and a seamless parking experience for all visitors.

We ensure every Council customer service team member receives extensive training through the Secure Training Academy and understand what is required to represent your Council and your local community.

Our customer service team provide a first-class customer experience within integrated operations centres, as well as offering cost effective solutions through our 24/7 call centres.

It doesn’t matter about the size of your asset – our passion for parking and mobility will drive success for you.

We Offer Our Government Partners

• Tailored on-street and off-street car parking solutions
• Equipment installation and maintenance
• Security
• Pass issuing and management
• Customer service centres
• Online bookings

Our Operating Model

Council parking operation requires a strategic approach to deliver consistent and efficient services and a premium level of customer service. Our operating model, use of the right technology solution, extensive staff training and marketing expertise can assist you to achieve the highest utilisation of your car park. This ensures revenue maximisation whilst ensuring spaces are always available for your residents and visitors to your local area.

Commitment to Our Partners

Our people are brand ambassadors for the Council, therefore our recruitment process is critical to the service culture we drive throughout the local area and our operation. As part of our comprehensive on-boarding training, our staff are clear on the requirements of work health and safety, service standards, grooming and all operating procedures and will be aligned to your values.

Customer Care Centre

Our customer care centre provides a rapid response, nurtured understanding of customer issues and ensures our REACH service philosophy delivers every time to delight the customer. We deliver seamless service 24/7 every day of the year. Our customer care centre staff are passionate about customers and are carefully selected, inducted, developed and engaged to deliver to the highest standards of service every time.