Car park entry and exit - all you need to know

If you need immediate assistance while in a car park, press the HELP button at the boomgate or pay station to speak with our 24/7 customer service team.

How to enter and exit a car park when paid in advance

At Entry

If you are using the Secure Parking app’s ‘gate opening’ function, please ensure you have Bluetooth enabled on your mobile phone, or this will not work. Should you not have a connection at entry, please select the intercom or call 09 200 2400

At Exit 

If you used the app’s ‘gate opening’ function on entry, please ensure you have Bluetooth enabled on your mobile phone, then proceed to the exit. Open the purchase in your app, then using the slide function, swipe your screen along the “Open Gate” button. This will open the gate and allow you to exit the car park.

How to enter and exit the car park when you drive up and pay on the day

At Entry
Our car parks have several different entry methods, including requiring you to download an app, and no boomgate with an in-car park pay machine. Therefore, we have separated entry information into these three key types to answer your questions:

Pay by App Car Parks
These car parks require you to download the app to park, open the gate, and pay. Because using the app has specific requirements, please click here for more info.

Pay Machine in Car Park
Please follow the in-car park signage as the parking rates and requirements can vary.
Pay machines in the car park or at the exit may require you to add your vehicle registration or pay and display a ticket on your car’s dashboard. Please check which is required and ensure the vehicle registration is correct or the ticket is visible, as you may receive a breach notice for non-payment if not.

At Exit
For all car parks, simply proceed to the exit and leave after paying the required amount.

If the boomgate does not open - Do not try to lift the gate yourself or otherwise damage the gate as charges will apply, and cameras are in operation. To exit in this case please select the intercom or call 09 200 2400

The car park I've entered is full, what can I do?

We do our best to manage occupancy in the car park to accommodate our customers. There are times when demand in a car park increases significantly and too fast to accomodate everyone. If the car park becomes full, please press the intercom button at the entry, exit or automatic pay station and our friendly Customer Support team will direct you to the most convenient parking nearby.

I've lost my ticket, what can I do?

If your car park provides paper tickets and you have lost your ticket, we cannot determine the length of time that you have spent in the car park so a lost ticket fee will be charged. You can pay the lost ticket fee by selecting "Lost Ticket”, on the car park equipment or alternatively you can pay through the intercom by contacting a member of our friendly Customer Service team, or calling us on Tel: 09 200 2400 The lost ticket fee amount can be found on the rate board at the pay station, or at the entry and exit of the car park. We strongly recommend keeping your ticket in a safe place to ensure you pay the appropriate rate for the time you have spent in the car park. We also recommend keeping your ticket away from your mobile phone, as this may damage the magnetic strip.

How do I know if my preferred car park is open or suitable for my car?

We've included information about operating hours, parking types/solutions, payment options and height restrictions on our website and App for each car park. To find this, click on the link to "Find Parking" and follow the prompts.

Need further help?

If you haven't found what you are looking for here please complete the enquiry form and we will get back to you.

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