About the Secure Parking App

Last updated: 10 February 2025

Downloading the Secure Parking App

How to Download

1. Search for “Secure Parking” in the Apple App Store or Google Play Store.
2. Click “Get” or “Install”.

First Time Use

On your first use of the Secure Parking App, you will need to register your account. If you previously had an account, you may need to re-register or use the “Forgot Password” function if it has been some time since you last used the app.

On first use please follow these steps:

1. SIGN UP (do not sign in) to the new Secure Parking website using the same email address to link your other details.
2. Set a password (you can reuse the same one or set a new password) and complete any other mandatory details.
3. On your first parking purchase, you will be required to add other details like your credit card or payment method.

Why you might need the Secure Parking App

The App is required to enter some Car Parks?

Selected car parks are only accessible when using the Secure Parking App to park and pay or to open the gate. This is clearly indicated on the signage when entering the car park.

If the car park, with app payment only has a boomgate, the gate opening functionality requires your Bluetooth to be enabled to assist you in entering and exiting the car park by opening the gate. 

How to use the slider to open a car park boomgate?

Simply, drag the car icon from left to right.

How to extend a parking session from the app?

• Ungated Car Park Pre-purchase/Session: On your current parking page, simply drag the time slider or use the ‘+’ and ‘-‘ buttons to adjust your automatic expiry time.
• Pre-purchased parking (Hourly or Multi-Day only). Flat rate parking products (All Day, Daily or Weekend) cannot be extended:  If you’re within the change period of your purchase, select the ’Change' button, adjust the end date and time of your purchase, then confirm and pay any additional charges. If amendments are not possible, or if you’re no longer within the grace period to change your purchase, the ’Change’ button won’t be enabled.

How do I open the boomgate?

Depending on the car park you have chosen, the process will be different:

• Bluetooth Car Park: Using the slider in the app to open the boomgate. 
• Licence Plate Recognition Car Park: Your licence plate will be read at the entry by a camera, the plate is then verified, and the gate is automatically opened.

What is Car Play and how does it work?
Car Play is as simple as connecting your phone to your Car Play supported car and enables you to:

• View existing upcoming purchases
• View car park location on a map
• View a list of near by car parks and get directions
• Manage Bluetooth gate openings for selected gated car parks.

Using Apple/Google Wallet with the Secure Parking App

How does the Wallet function work?

You can simply save your purchases to your Apple or Google wallet if you have one, by selecting this feature at the end of the purchase process. Please note, if you change your purchase date/time, the pass in your 'wallet' will not update the date/time, so will still be viewable but not valid.

How to manage your Secure Parking App Account

Opt out of marketing communications

To opt out or stop receiving offers and event emails or SMS from Secure Parking simply select STOP in an SMS or Unsubscribe in an email you have received. 

How to deactivate your Secure Parking Account fully

Deactivation is different from opting out from receiving marketing information. It refers to total data removal from the Secure Parking database and requires you to call or email our customer service team. Your account deactivation will begin immediately and the only remaining trace of your details will be those records Secure Parking are legally required to keep in any event.

Deleting your account will:

• Delete your personal information
• Delete any associated payment methods
• Delete your login information

To use this service in future you will need to register again.

Need further help?

To report an issue Tel: 09 200 2400

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Please complete an enquiry form and we will get back to you.

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